Citizens Advice drop-in services are temporarily closed due to Covid-19. However, advice is still available via telephone, email and web-chat services as follows:


Cardiff and Vale residents can contact the local Adviceline service on 0300 3302 119
Advisers are available 9am – 5pm, Monday – Friday

Universal Credit:

For help to make a Universal Credit claim, contact the free national Help To Claim phone service on 08000 241 220
Advisers are available 8am – 6pm, Monday – Friday

EU Citizens Rights:

For advice on making settled status applications contact Citizens Advice on 0300 3309 059

Consumer Advice:

Contact the Citizens Advice Consumer Helpline on0808 223 1133
[To speak with an adviser in Welsh, call 0808 223 1144]Advisers are available 9am – 5pm, Monday – Friday


For online help, to include access to our email and webchat services, please visit our website at
Please see our website for more details or follow us on Twitter (@CardiffValeCAB) or Facebook (@CACardiffVale) for advice and service updates.