We aim to give all our customers a good service, but sometimes we make mistakes.

If you’re unhappy with something we’ve done, please let us know. If you want to give us constructive feedback on past events or council designated duties, please let us know.

Fill in your complaint or feedback below in the form. Don’t worry if you’re unsure, we’ll pass it to the right team for you whatever you pick.

If you have an on-going complaint, please email enquiries@penarthtowncouncil.gov.uk. If your complaint relates to a public order issues, please contact the Police on 101, or 999 in an emergency.